The concept collection is not offered for sale, so there are no concept purchases to return or refund.
Before sales begin
The return request window, eligibility requirements, exclusions, return shipping responsibility, authorized return location, inspection process and refund processing time must be established and published before orders are accepted. No long-term satisfaction guarantee is offered for these concepts.
Contact and return address
Contact service@nestlyvera.com with any purchase-related question. Do not send goods to the company registration address without written return instructions. This preview does not waive consumer rights or change terms that applied to a separate existing order.
Operator
Guangzhou Qiyancuimei E-Commerce Co., Ltd. operates Nestlyvera.
How to request assistance
For a separate existing purchase, provide the order reference, item, reason for contacting us and relevant photos of damage or an incorrect delivery. Do not mail goods to the registered address without return instructions. The terms that applied to that purchase remain applicable.
Return costs and refund timing
For this unreleased collection, return eligibility, the return window, preference-based shipping costs, remedies for damaged or incorrect goods, and refund timing are not yet established. These rules must be confirmed before checkout is enabled.
Contact service@nestlyvera.com or call +852 2541 3717. Include your order reference if your inquiry concerns a separate existing purchase.